Service system fundamentals: Work system, value chain, and life cycle
نویسندگان
چکیده
منابع مشابه
Service system fundamentals: Work system, value chain, and life cycle
Service systems produce all services of significance and scope, yet the concept of service system is not well articulated in the service literature. This paper presents three interrelated frameworks as a first cut at the fundamentals of service systems. These frameworks identify basic building blocks and organize important attributes and change processes that apply across all service systems. A...
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ژورنال
عنوان ژورنال: IBM Systems Journal
سال: 2008
ISSN: 0018-8670
DOI: 10.1147/sj.471.0071